Frequently Asked Questions

Frequently Asked Question (FAQ)


 

Order Related Questions:

  • When will I receive my order?          

All the order placed on the store are shipped within 24 hours, and should reach you within 2 to 7 working days from dispatch date.

  • How can I track my order?

Once the order has been shipped from our end, you will receive a tracking ID on your registered Email ID and Phone No.

You can also login to your cubelelo account and check tracking ID as well as order status of all your orders.

  • Why do we have to pay an extra charge for CoD?

The shipping partners used by us charge extra for CoD.

  • How can I cancel an order?

If you wish to cancel any order please either login to your Cubelelo account, go to the My Account tab, and under the Order History section there will be an option to cancel the order.

or

You can also mail us for cancellation at support@cubelelo.com or call on 8080573573.

 

Please note that an order can only be canceled if it has not been dispatched from our end.

  • Do you offer rush processing?

All our shipments are shipped using Premium and Fast courier services to ensure that you receive your order in the shortest time possible.

We do not currently offer rush processing, however all orders are shipped within 24 hours of placing the order.

 

More information on our shipping policy can be found here

  • Do you offer international shipping?

We currently ship to Nepal and Bangladesh, and we will be adding other countries to this list soon.

Other Question

  • What are Reward Points and how to use them?

Reward points are given to all customers for every order they place as an appreciation for their support .

10 Reward Points is worth Rs 1.

At the end of the checkout process, you will have an option of redeeming the Reward Points.

  • How can I get cubes for testing?

If you have a YouTube channel with over 1000 Subscribers, we would love to discuss testing opportunities with you, please send an email to support@cubelelo.com

We also have a Cube Reviewer Policy, wherein regardless of your channel’s popularity, you get a chance to earn Cubelelo Coupons by reviewing puzzles purchased from us. Know more here.

  • How can I use coupons/vouchers?

If you have a valid Coupon/Voucher, you can redeem them during the checkout process to get a discount on your order.

  • How can I buy gift cards?

It is extremely easy to send a gift card to your loved ones, just click here and follow the instructions on the page.

  • How can I contact you?

If you have any questions or concerns please email us at support@cubelelo.com or call us at 8080573573.

  • When will you add unstickered cubes?

We do not currently stock unstickered cubes, however in case we receive a high demand for them, we may consider stocking them.

  • What is the Affiliate Program?

The Affiliate Program is an endeavour to reward content creators, if you have a sizeable website or YouTube presence, you can enrol in the Affiliate Program. This will allow you to place custom links on your platform, if someone places an order using those links, you will receive a commision. To know more about the Affiliate Policy click here to enrol in the Affiliate Program click here.

 

  • How can I get products which are not listed on the website?

If you would like a product that is not listed on the website, please place a custom order by emailing us at support@cubelelo.com.

 

 

 

 



 

Gift your loved ones

High quality puzzles
Choose from over 500 products

Customer Service

8080-573-573
Monday - Saturday : 11am - 7pm