Cubelelo # Shape Lock Puzzle

Owing to the current circumstances due to COVID-19 pandemic, expect a delay in timelines of order processing and deliveries. 

Domestic (within India):

Product Status: “In-stock” :

Shipping: Shipped within 24-48 business hours of placing the order or our daily shipping cut-off time whichever is earlier.
Delivery: Normal delivery timeline is within 7-10 business days from the date of dispatch (under lock-down conditions as of now).

Delivery to Containment Zones will be subject to local restrictions, deliveries will be done once the restrictions are lifted.

Product Status: “Pre-order” :

Products marked under “Pre-order” status are not available for immediate shipping. Such products are shipped only after it comes in stock and follows the normal delivery timeline as mentioned above for “in-stock” products.

For knowing the estimated delivery time of “pre-order” status products kindly drop an inquiry mail on support@cubelelo.com

Keep in mind that if your order contains custom cubes, custom-cut stickers, set-up services, customized clothing, or a pre-order it is exempt from same day processing as your order will need additional time to be prepared. You may write to support@cubelelo.com in to know the expected dispatch and delivery time. Custom cut stickers are usually shipped the same day, but if they are ordered near our cutoff, they may be prepared and shipped the following business day.

Same day cutoff times:

Monday - Saturday:  2pm IST (Delays are expected due to lock-down curbs, we expect your cooperation and patience for the same).

Sunday and National Holidays: Closed (orders will be shipped on the next business day).

Important note: If your cart contains both “in stock” and “pre-order” status products, we recommend you to please order them separately as in such cases delivery timeline will be as per “pre-order” status products and the whole order will be shipped when it comes in stock.

The orders cannot be shipped to PO boxes or military addresses, and rural domestic addresses require two or more additional days to deliver.

We offer free shipping and COD service only above the order value of INR 159 (except if you have added Apparel and Event Tickets)

For resolving any issue faced during shipping feel free to write to support@cubelelo.com

*Pickups will be delayed during the lockdown duration. We expect your cooperation in any return/replacement proceedings.

Please read the entire information in this page so as to avoid any confusion.

REPLACEMENT AND CANCELLATION POLICY:

Our Cancellation Policy:

Timeline:

Raise a cancellation request to support@cubelelo.com, with your order ID clearly mentioned, before it is shipped from our end. Cancellation request will not be taken up once the order is shipped from our end.

In case the customer still wants it to be cancelled, appropriate penalties will be levied, as mentioned below:

Penalties upon cancellation:

For custom products:

Elite and Elite-M cubes: 20% of the product cost will be deducted.

Custom Apparel (tees and hoodies): 50% of product cost will be deducted.

For pre-paid orders: Shipping and reverse shipping charges will be deducted depending upon the place of delivery. E-payment transaction charges will be deducted.

For COD orders: COD privileges for future orders will be curtailed.

Important note: All applicable penalties will be added  and deducted.

Replacement Policy:

Timeline:

Raise a replacement request within 7 days of delivery of order by sending a mail to support@cubelelo.com or by filling up the form given at the end of this page.

For ELECTRONIC ITEMS raise a replacement request within 14 days of delivery

The replacement request email should contain the following:

1. Order Id.
2. Reason for replacement.
3. Photographic/video evidence of any defect as mentioned in the request.

Replacement request will be approved for damaged/defective products only.

No replacements/returns are given in case of:

1. Not liking the product/ product not as expected/not liking the hand feel.
2. Minor scratches in stickerless cubes.
3. Normal tensioning adjustments and popping of cubes.
4. Replacement with some other product or variant of the same product.
5. Wrong quantity or product ordered.
6. Customised apparel (hoodies, t-shirts etc).

Approval of replacement request is solely on the discretion of Cubelelo. Our customer support executive may ask for specific details about any defect as per the claim including photographic or video evidence, failing to provide this within 24 business hours will result in rejection of the claim.

Replacement will be done with the same product as was ordered.

Refund Policy by Cubelelo:

In case of goods unavailability or service problem:

In such special cases where the order is eligible for refund, we will initiate the refunds through the following channels only:

Pre-paid orders:

1. As Cube Coins (reward points) in full.
2. To the original payment method (after applicable deductions).

Transaction and shipping charges may be deducted wherever applicable. 

COD orders: Refund will be given as Cube Coins (reward points) only. No other option will be available.

Note: Refund will be initiated only after the inspection of the returned product at our warehouse.

Cancellation of Order by CUBELELO

CUBELELO reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded and the user shall be informed of the same.

If non-delivery or late delivery occurs due to a mistake by the customer (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by CUBELELO for re-delivery shall be claimed from the customer.

In case of Gift Certificate/card

Gift Certificate will not be cancelled, user can demand for extension of expiry date within 3 days of purchase.

Shipping of Replaced/returned product:

We recommend shipping of returned merchandise via Cubelelo.com reverse shipping services, or otherwise using courier or insured parcel post for tracking purposes. CUBELELO does not take any responsibility for reimbursement or compensation in the event that any returned packages; which are not returned using Cubelelo.com reverse shipping services; are lost, stolen, or mishandled. We do not refund shipping or insurance costs.

Request will be terminated if the customer fails to provide the product to our shipping partner when the pickup is attempted. The request will be automatically terminated if the product is not handed over in the two pick up attempts made.The updates in the tracking page given by our courier partner will be considered to be final.

CUBELELO reserves the rights to change the replacement policies anytime without any prior notice.

Fill out the replacement/cancellation request form below