Order Tracking

Our normal delivery time frame is 3-5 working days from the date of dispatch. It may take more than 5 working days depending on the delivery location.

Once the order has been shipped from our end, you will receive a tracking ID on your registered Email ID and Phone No.

You can also login to your Cubelelo account and check tracking ID as well as order status of all your orders.

There is no delivery charge if the order value is more than Rs.159/- if the order value is less than Rs.159/- then there is an extra charge of Rs.49/-.

For Cod orders, you need to pay Rs. 59 irrespective of order value.

If the consignee is unavailable, then let us know we will ask the logistics team to re-attempt the delivery at your convenience.

Payment Policy

Items marked as 'Preorder' are expected to be released soon and you can pre-book them with sellers.

We accept payments by debit or credit card and also through Net Banking. Cash on delivery option is also available.

We have partnered with trusted payment gateway providers like GoKwik & Razorpay to provide you state-of-art secure payment options.

Cancellations and Modifications

You can cancel the order before it is shipped from our end by contacting our customer support team.

The refund process will commence immediately, and you can expect to receive the refund within 3-5 business days.

Returns and Replacements

We provide replacements within 7 days of delivery of the products. We advise you to go through our replacement policy here for more details.

No, we always suggest our customers to lube and tension the cube as some cubes are not pre-lubed and it could be rough during initial solves. If the cube has some genuine defects or faults, then only we provide replacements.

After raising a return request, you will be asked to share photographic evidence to understand the issue with the product. Then the team will take actions accordingly and inform you about the timeline. Replacements/returns are generally processed within 24-48 business hours after the claim is approved.

No, Popping and lockups are common in every cube which can only be resolved by proper tensioning and lubing the cube.

Products are normally picked up within 24-48 business hours after approval of the claim.

Call or WhatsApp

8080-573-573

Send a message

support@cubelelo.com